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Responsible Gaming
Gamble responsibly
Gambling involves risk, and there is no guaranteed way to win. Outcomes are determined by chance or the rules of the relevant game, so previous results do not predict future results. A losing session cannot be recovered by continuing to play, and a winning session does not mean that another win is likely. Always gamble only with money you can afford to lose.
Before opening a game, decide how much time and money you are comfortable spending. Consider gambling as an entertainment expense, similar to other leisure activities. Keep it separate from essential household costs, savings, rent, bills, education expenses and money set aside for dependants. Never borrow money, use credit to chase losses or gamble with funds needed for daily life.
Practical ways to stay in control
- Set a personal spending limit before you begin and stop when you reach it.
- Set a time limit and take regular breaks away from the screen.
- Keep a record of deposits, bets and losses so your gambling remains visible.
- Avoid gambling when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
- Do not increase your stake to try to recover money you have lost.
- Do not treat gambling as a source of income or a solution to financial difficulties.
- Keep gambling separate from work, study, family responsibilities and social commitments.
- Talk openly with someone you trust if you are concerned about your gambling.
Promotional offers, rewards and incentives should never be a reason to gamble beyond your planned limits. Read the relevant terms before accepting an offer and make sure you understand any wagering, deposit or withdrawal conditions that apply. If an offer encourages you to spend more than you intended, do not accept it.
Tools and account controls
Account controls can help you manage your gambling, but they work best when chosen before a problem develops. Depending on the features available on your account, you may be able to set deposit, loss, wagering or session limits, review your activity, receive reminders or take a temporary break. These tools are intended to support your decisions and should be used alongside a realistic personal budget.
Taking a break
If you would like time away from gambling, use the available account break or self-exclusion options. A break can be useful when you feel distracted, are spending more than planned or simply want to reset your habits. Self-exclusion is a stronger step that restricts access for a chosen period or until further action is taken, subject to the applicable process and terms.
When requesting a break or self-exclusion, provide accurate information and do not attempt to open or use another account to bypass the restriction. If you believe you may be at risk of gambling harm, consider asking for a longer exclusion and seek independent support. Account controls are not a substitute for professional advice, and restrictions may not apply to other gambling providers.
Monitoring your activity
Review your transaction history and playing patterns regularly. Look for changes in how often you gamble, how long sessions last and how much money is being deposited or lost. If available, use account statements or activity summaries to compare your gambling with the budget you set. Contact customer support through the channels provided on the website if you need help finding account tools or understanding how they work.
Recognising gambling harm
Gambling harm can affect finances, relationships, work, study, sleep and emotional wellbeing. It may develop gradually, and you do not need to wait until a serious crisis before asking for help. Some people can experience harm even when they gamble infrequently or have occasional wins.
Possible warning signs
- Gambling for longer or spending more than you planned.
- Trying to win back losses by placing larger or more frequent bets.
- Feeling restless, irritable or anxious when you cannot gamble.
- Thinking about gambling throughout the day or finding it difficult to stop.
- Hiding gambling activity, deposits or losses from family and friends.
- Borrowing money, selling possessions or missing bills because of gambling.
- Gambling to escape stress, sadness, loneliness or other difficult feelings.
- Arguing with people close to you about gambling.
- Neglecting work, study, health, sleep or other responsibilities.
- Feeling guilt, shame or distress after gambling but continuing to play.
One or more of these signs may indicate that gambling is no longer under control. Stop gambling and consider using an account restriction immediately. Speak with a trusted person and contact a qualified gambling support service in Australia for confidential, independent assistance. Support services can help you understand your options, plan practical steps and address financial or emotional concerns.
If gambling is causing immediate distress or you feel at risk of harming yourself or someone else, seek urgent help from emergency services or a crisis support service in Australia. Your safety comes first. You can also ask a trusted person to stay with you while you seek assistance.
Support, age and personal responsibility
Online gambling is for adults only. Do not allow anyone under the legal gambling age to use your account, view your payment details or access gambling products. Keep your login information private, use appropriate device security and supervise shared devices where necessary. Adults should take reasonable steps to prevent children and other unauthorised people from accessing gambling websites or applications.
People who are financially vulnerable, experiencing mental health difficulties or affected by alcohol or other substances may face increased gambling risks. Gambling should be avoided in circumstances where judgement or decision-making may be impaired. If someone close to you is experiencing gambling harm, encourage them to seek help without judgement and avoid giving them money to continue gambling or repay gambling debts without independent advice.
Where to find help
Australian players can seek confidential information and support from recognised gambling-help services, state or territory health services, financial counsellors and qualified mental health professionals. The Australian Government and state and territory governments provide information about gambling harm, counselling and self-exclusion options. Choose a service that is appropriate for your location and circumstances.
Quickwin Casino can provide information about available account controls and help explain the steps for requesting a break or self-exclusion. We cannot provide financial, legal or clinical advice, and contacting us should not replace independent support. If you need assistance, act early: setting limits, taking a break and speaking with someone you trust can help you regain control.
By using gambling services, you are responsible for complying with applicable Australian laws and for making decisions that protect your wellbeing. Review this information regularly, keep your limits realistic and remember that gambling should remain optional, affordable and enjoyable.